The speech and voice recognition market is projected to grow up to $21.5bln worldwide by 2024.
Why Voice? It is the only native interface for human communication. It has been neglected for visual interfaces because voice technology simply was not at the level required for seamless communication. This is changing rapidly.
How to get more conversions at a lower AHT?
Case study: using a real-time on-the-call AI support system, the #1 fastest growing insurance company, as per Inc. 500, has seen average call-handle times for their agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.
A quicker way to onboard new hires
Case study: An insurance leader's agents usually take 20 to 24 weeks to reach a skill level regarded as “proficient”. Now with an agent-facing AI-powered virtual assistant they’re able to provide proficient-level service four weeks sooner.
What will cutting agent costs 3x mean for your BPO?
Transfer existing processes to Dasha AI
Call routing
Customer support
Upsells
Thinking about increasing your margins?
You have customers. What if you could make their business even more efficient? BPOs can deploy the following Dasha AI apps across their entire customer network because most companies need:
Timely customer feedback
Sales and Upsells
Lead Generation
Don’t let repetitive tasks wear down your best agents!
Humans dread mind-numbing tasks. And honestly, a lot of contact center work is repetitive, and it may wear down your smart and educated agents who relish challenges. What about delegating the repetitive tasks to AI BPO solutions that you can build with Dasha.AI?
Leverage the best aspects of AI and machine
It’s true. Machines are not smarter than you. But they are certainly better at some tasks. TheyThey are better at working 24/7 non-stop. An AI can always be on shift. For automatic repetitive tasks —think asking for feedback or capturing customer information — it’s best to let the AI do the work.
The insurance industry contributed nearly $630 billion, or 2.9 percent, to the US gross domestic product in 2019, according to the U.S. Bureau of Economic Analysis.
In insurance, call centers are the frontlines, ensuring customer retention and prospect onboarding.
Increasing customer retention by 5 percent can increase profits by up to 95 percent.
Forrester
Explore article from the report
Microsoft Azure customer?
Dasha AI is available on App Source and Azure Marketplace
